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The technological revolution has changed the way in which we communicate in several ways – many of them rather unexpected. A generation ago everyone expected that telephoning would become cheaper and that video-calls were just around the corner. But, whereas this has happened to an extent, the change that nobody expected was the massive shift to written communication by email. An email is nothing more than a letter sent by wire and the skills needed to compose a good letter apply equally to writing emails – maybe even more so.
Anyone who needs to communicate by letter, email or other written medium.
This course will ensure that those responsible for drafting, dictating or writing business letters or emails ensure that their communications convey to their readers a positive and efficient image of their organization.
By the end of the course you will be able to:
- Formulate clear objectives for your business letters
- Use appropriate structure, style and layout
- Learn how to avoid jargon, pomposity, clichés and redundant phrases
- Practise the correct use of grammar and construction
The course will incorporate a range of learning methods, all of which will include a high degree of delegate involvement. There will be ample opportunity for you to practise writing various types of letter and to draft a letter on a topic relevant to your own business.