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"The Guild of Travel Management Companies has used the services of REtraining on many occasions, and I know from the feedback I receive that Richard English's training is very effective and enjoyed by delegates. I can also speak from personal experience of the quality of the written material associated with his work, it is always extremely clear and easy to read, and I would be happy to recommend his services at all levels”.

John Williams
General Manager,
Guild of Travel Management Companies

“Richard's facilitation was widely praised by the group. He focused us on the topics for the day and ensured each person was able to provide a viewpoint. He extracted views without imposing his own and his contribution made the event an outstanding success”.

Muriel Gordon MBE
Chairman Stamford Hill Neighbourhood Panel

“Charismatic and professional, Richard was an exceptional facilitator that the participants immediately felt comfortable and became engaged.  He went way above and beyond all my expectations.  The focus group that I convened provided our organization with excellent recommendations, and I must give Richard the credit for the success of that day”.

Dr. Nancy Spector,
Director of Education,
National Council of State Boards of Nursing,
Chicago, Ill., USA.

"I had to make a speech to a large audience at an awards ceremony and was very apprehensive about it. In a single day of coaching Richard was able to both alleviate my fears and show me how I could make my presentation truly effective. I am pleased to say that the event was completely successful thanks to Richard's coaching. I have used Richard's services on several occasions since then and he has always met, or surpassed, my expectations."

Jeanette Ratcliffe
Publisher
Travel Bulletin

“Our training session was targeted around complaint handling and was fantastic. Richard made an extra effort before the day session to collate all information necessary to ensure the training met all of our requirements. It covered everything needed and more; no question went unanswered. The training was clear, concise and fun. It gave me and my team the knowledge and extra confidence needed to improve the way we do our job. I would not hesitate to recommend or use Richard again in the future, it was definitely one of the best training sessions I have had within the travel industry. Thank you.”

Lisa Jackson
Customer Relations Manager
Alpha International Accommodation
www.vacenza.com